After-Sales Service
Once instruments are part of a test programme, downtime usually costs far more than the hardware. Our after-sales covers installation, training, warranty repair, calibration and spare parts; and every case moves through the same six stages — ticket created, fault diagnosis, repair quotation, repair and factory test, return shipment, completed — each updated by the team responsible for it, rather than a blanket “in progress”.
My after-sales status
Sign in to track repair progress for your instruments directly — no phone calls needed.
Contact after-sales
Please include the model and serial number when reporting a fault — it shortens diagnosis considerably.
- Service hotline400-887-6681
- After-sales emailservice@topelec.com.cn
- Office line028-61509011
Reach after-sales by WeCom
Scan with WeCom to talk to an after-sales engineer directly — no registration or sign-in needed. Handy when you need to send photos, waveform files or site video.
Please have ready
- Instrument model (e.g. PVIB2.0, HDAQ-8)
- Serial number (on the unit label)
- Symptoms and how to reproduce them — the more specific, the faster the diagnosis